Zerophase is your deputy. It helps you respond to and educate your workplace or community in the form of meaningful conversations right within Slack.

It has a sophisticated conversational engine that we designed from the ground up to be easy to use and to train (naturally just by talking with it)) and additional configuration via a knowledge studio to give you greater control (if you want it). Zerophase also conducts ‘outbound’ campaigns so its a genuine dialog. It can remind, test, poll, survey, and distil free-text suggestions into actionable themes - a nice way to crowdsource thinking. Zerophase can also use individuals’ interests, skills, and progress data to deliver personalised coaching activities! And to make sure that it is working as you wish, and making an actual positive impact at work, it measures its results continuously allowing you to adjust and adapt as need be.

Basically if you are busy influences and helping people in your organisation and it takes more time than you think it should (and doesn't everyone ) Zerophase is for you.

What’s more, Zerophase can work for you, but it can also work for everyone else in your organisation.

Slash commands

Slash commands allow you to complete an action with an app simply by sending a message in Slack. Type a / forward slash in any conversation to view a list of available slash commands.

Zerophase has one slash command:

/learn [fact]

Teaches the Zerophase bot a fact that it may use in a conversation

Authorizations

On behalf of the app, Zerophase can:

- View people in a workspace

- View email addresses of people in a workspace

- View information about a user’s identity

- View a user’s email address

- View a user’s Slack workspace name

- View basic information about public channels in a workspace including membership

- Send messages as @zerophase

- Send messages to channels that @zerophase is a member of

- Add shortcuts and/or slash commands that people can use

- View messages and other content in direct messages that @zerophase has received

- View basic information about direct messages that @zerophase has received

- Start direct messages with people

- View the name, email domain, and icon for workspaces Zerophase is connected to

- View people in a workspace

- View email addresses of people in a workspace

Privacy policy

The purpose of this document is to explain what data or information we may hold about you and why.

Zerophase is 100% committed to protection and privacy of your data. Our services and practices meet the requirements and guidelines set in the Australian Privacy Act (1983), the General Data Protection Regulation (GDPR), as required by the European Union, and in the California Consumer Privacy Act (CCPA).

1. Your personal information at Zerophase

1.1. Who should read this notice?

You, the User of the Zerophase service

1.2. What do we need your data for?

To provide you the Zerophase service

To deliver your Zerophase activities including feedback, coaching, quizzes, reminders and messages

To process payments safely

To contact and inform you of relevant matters concerning the service

To monitor the safety of the Zerophase service and prevent misuse

To give us insights into user behavior so we can improve our communications and products

To help us measure the effectiveness of ads and web searches

1.3. Who is handling your data?

Zerophase Technologies Proprietary Limited

ABN: 66 609 549 448

c/o Ademus

PO Box A27 Enfield South NSW 2133,

Australia

Contact:

Peter O’Hanlon

CEO

peter.ohanlon@zerophase.ai

1.4. How long can we keep your data?

We will delete your contact details and other info after 6 years at latest when you have last used Zerophase service.

1.5. What information do we hold about you?

Your contact details

Communications between You and Us

Your name, teams and preferences

Payment information (we don’t ever receive credit card numbers - they go directly, and exclusively, to our payment operator)

Activity data including but not limited to feedback, quizzes, polls, coaching activities, check-ins, and goals created while using the service

Direct messages to the Zerophase service and indirect messages to channels in which the Zerophase service is participating in

Other data that you enter into Zerophase

1.6. Where do we get your data?

We get your information from you. The information is either provided by you (such as your profile information), or information we have gained from your visits to and interactions with the service (such as your user log information).

We get your contact details and other information when you create a Zerophase account

We store any communication securely at the time of communication

1.7. Who else gets (some of) your data?

The partners we use:

Infrastructure: Google Cloud Platform

Payments: Stripe

Communications: SendGrid

Analytics: Google Analytics

LinkedIn Insights

Website: Squarespace

Some of the above partners may use cookies.

1.8. Who’s responsible for your data?

Zerophase Technologies Proprietary Limited is the company behind the Zerophase service.

In order to keep Zerophase running for you, we need some information about you. This information is called ‘personal data’ (for example an email address) as it can be used to identify you.

Here’s a breakdown of the different data processing related roles in the service:

As a single user or when participating in an activity such as answering or being the subject of a feedback request, You are a data subject.

As a single user or when answering a feedback request, Zerophase is the so-called controller of your information.

If you are using Zerophase on your employer’s or organization’s account, we are a processor of your personal data for your employer, who in turn is the controller of the data regarding the messaging and activities performed by you and your colleagues.

This means, for example, that we and your employer are responsible for keeping your personal data safe. Please turn to your employer to gain knowledge of how your employer processes personal data.

Below we explain in a bit more detail how, why and for how long exactly we have your personal data.

2. Needed data types, legal bases and storage times

2.1. Contact Details and communications

First and foremost, we need your contact details. This is important because that’s how we’ll deliver to you the Zerophase activities and messages. Also, every now and then we may need to contact you and inform you about new features on the service or other relevant matters. We also store these communications between you and us so that we can review them later if necessary.

Legal basis: Legitimate interest*, legal obligation

Storage time: Up to 6 years in connection with our accounting obligations if required.

2.2. Payment info

In order to process payments on Zerophase we need your payment info. Although this info is collected and processed for our purposes - to provide the service - we don’t actually even hold this info ourselves. It is processed solely by our payments operator. What we do hold is the history of transactions. We may store this information for up to 6 years in connection with our accounting obligations if required.

Legal basis: Contract, legal obligation

Storage time: Up to 6 years

2.3. Information collected from activities and messaging

In order to use Zerophase effectively, your messaging to the Zerophase service (questions and answers), and activity data is stored along with your user contact details. If activities are defined as ‘anonymous’ by your employers administrator then that data is stored anonymously. Your activity data are combined with other data you provide to the service to create reports for you, your teams and your organization.

Legal basis: Legitimate interest

Storage time: Up to 6 years

2.4. IP address

IP Addresses may be saved in automated error reports or logs. IP addresses are not used for identifying individual users.

Legal basis: Legitimate interest

Storage time: Up to 1 year

2.5. User logs

User log information is collected to help find, analyze, and resolve defects or issues in the Service.

Legal basis: Legitimate interest

Storage time: Up to 1 year

2.6. Other information regarding users of the service

This includes your name and email address, role, skills and other demographic information which you may optionally fill in on your profile.

Legal basis: Legitimate interest

Storage time: Up to 1 year

* What is a legitimate interest?

Data controller’s (that is: our) processing of data must be based on one of six so-called legal bases. At least one of the six legal bases is required in order for us to lawfully collect, use, and store your data.

We base some of our processing to a legal base of legitimate interest. This means that our interest in processing your data must outweigh your interest for us not to process your data.

Our legitimate interest is to make Zerophase service and our contractual relationships work with you and your employer, which is why we need to process data. The data we process based on legitimate interest include your contact details and communications. Without these our provision and your use of Zerophase would become very difficult. Without these we couldn’t, for example, deliver you the Zerophase Q&A messaging or deliver activities such as quizzes, feedback, and coaching activities that you have requested. That is why we believe our processing of your data is reasonable and justified.

You can, however, object to our processing of your data that we base on legitimate interest if you think it’s not necessary or justified. Please let us know if this is the case at privacy@zerophase.ai and we will consider your request.

3. Your rights and options

You have the following rights on the info that we hold on you or that any third party we've shared your data with holds on you. You may request that:

we send you a copy of all the data

we delete of all your data.

we correct any incorrect data.

we transfer your data directly to another company or entity*

we cease some processing of your data (right to object)

we restrict the processing of data e.g. if you need the data kept as evidence for a legal claim.

You may object to processing for direct marketing purposes.

You may revoke your consent at any time, in which case we will seize any further processing of your data and erase it, unless we have a justified reason or legal obligation to keep them.

*Which we will do if feasible with reasonable efforts. Please note, that this ‘right of portability’ applies only to the data you have provided to us yourself, and thus may not apply to all the data we have about you.

If you would like to exercise these rights or revoke your consent (if applicable), please send an e-mail to privacy@zerophase.ai. We aim to fulfill these requests within 30 days.

After a data deletion request has been fulfilled, your data may survive in backups for some time.

4. Transfers of Personal Data outside Australia

Even if you are located in Australia, your personal information may be processed outside of it. In this event, we will ensure that the recipient of your personal information offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the Office of the Australian Privacy Commissioner. We have taken all necessary steps to ensure that your data is treated securely and in accordance with the full extent of your rights.

Welcome to the Zerophase Terms of Service.

These Terms of Service are between You and Us. You means the person or a company who has registered as a user of the Service. We or Us means Zerophase Technologies Proprietary Limited (Australian Business Number: 66 609 549 448).

These Terms of Service are extended by our Privacy Policy (https://zerophase.ai/privacy-policy). By accepting these Terms of Service, You are also accepting our Privacy Policy.

Our rights and responsibilities

We develop the Zerophase Service. We offer the Service for You to use under these Terms of Service. The Service helps You create, automate and analyse a set of development interactions with a community of people (within or outside of a business context).

We offer a basic service for free and a paid premium service. We may offer a free premium trial subscription which enables You to test the premium service for a limited period.

The features available in the free service may change at our discretion.

Your rights and responsibilities

You have permission to use the Service only according to these Terms. Do not use the Service if You do not agree to these Terms. You can use the free Service and any available premium Trial version to evaluate if the Service meets your needs.

1. License

Our rights and responsibilities

We grant You a license to use the Service when You subscribe to the Service and accept these Terms.

Your rights and responsibilities

You are granted a license to use the Service when You subscribe to the Service and accept these Terms.

You will have access to the premium service when You upgrade Your subscription.The scope of Your license is specified in Your subscription.

You may not transfer or sublicense the license. You can find further information regarding the termination of the subscription in Section 11 of these Terms.

2. Using the service

Our rights and responsibilities

We take measures to prevent unauthorised use of Your account upon Your report of such use, or if we detect unauthorised use otherwise. We may send invitation emails or other messages to the people You invite to use the Service. We have the right to contact You and send You messages regarding the Service. We are responsible for the provision of Service for You, for maintenance and updates of the Service, and if You are subscribed to the premium features of the Service, for the provision of email support for You.

Your rights and responsibilities

The user accounts are personal. Do not share or otherwise assign Your username or login details.

You must prevent unauthorized use of the Service. Do promptly notify Us of any unauthorized use of, or access to, the Service of which You become aware.

You may invite Your colleagues to join the Service as users.

Keep Your contact information up to date.

You must use the service in accordance with applicable legislation. You are not allowed to:

sell, resell or lease the Service to a third party;

attempt to reverse engineer the Service or any component it uses;

attempt to reproduce, or create a substitute or similar service through the use of, or access to, the Service.

3. Changes to Service

Our rights and responsibilities

We continuously develop the Service by fixing errors, adding and changing features. We will do our best to inform You in advance of changes that have an effect on You.

If we make a material change to the Service, we will notify You before the effective date of the change.

We may make commercially reasonable changes to these Terms from time to time. We shall inform You of changes in advance.

Your rights and responsibilities

If You are not happy with changes we make to the Service or these Terms, You may terminate Your subscription, and the Service will be available to You until the end of the subscription period paid.

You will receive a notification from Us if We make changes to these Terms or to the Service.

4. Personal data collection and processing

Our rights and responsibilities

We collect personal data concerning You and other Service users. Our privacy policy describes the data We collect and how We process it.

For users who use the Service on their employer’s or organization’s account, We are a “processor” of Your personal data for Your employer, who in turn is the “controller” of the data regarding the surveys of You and Your colleagues.

We may delete the information we hold concerning You if Your user account has been inactive for twelve months.

Your rights and responsibilities

You may have multiple roles when using the Service. For further information, please refer to our Privacy Policy.

As a single user, when responding to an activity, or if an activity involves you as an individual in any way, You are a data subject.

If You are using Zerophase for your own purposes we are a so-called controller of your information.

If You are using Zerophase on Your employer’s or organization’s account, We are a processor of Your personal data for Your employer, who in turn is the controller of the data about You and Your colleagues.

5. Payment terms

Our rights and responsibilities

We offer licenses granting premium access to the Service.

We list the prices, features and payment methods on Our Pricing Page.

We may change the pricing of the Service.

Any changes to the pricing of the licenses will not affect the subscription periods paid.

Your rights and responsibilities

You may purchase the licenses using the payment options We offer. By making the purchase, you confirm that you have the right to make such a purchase on behalf of your employer. You are notified when We make changes to the pricing of Your subscription.

6. Confidentiality

Our rights and responsibilities

We may receive confidential information concerning You during the term of Your subscription, such as Your questions and responses to various development activties including quizzes and coaching content.

We do not use such confidential information for other uses than to fulfil the requirements of Your subscription (e.g. to provide responses, activities and analytics). We handle personal data as confidential information in accordance with Our Privacy Policy.

Your rights and responsibilities

The information You provide while messaging the service or responding to development activities may be accessible to other users. Do not disclose any confidential information in the service, such as trade secrets. Do not disclose personal data in places it has not been specifically requested by Us (e.g. in Your profile information).

The data you provide while messaging the service or responding to suggested activities will, after the termination of Your subscription, no longer be associated with You but will be seen as a response of a deleted user.

7. Intellectual property rights

We get to keep what is Ours and You get to keep what is Yours. No existing intellectual property rights will be transferred or assigned between You and Us with Your subscription to the Service.

Our material

“Our material” means any material or information provided or made available by Us to You for You to use the Service. Any and all rights, title and interest to the Service, Our material and the amendments to it belongs to Us (or to a third party).

We may use Your material only for the purposes of providing and developing the Service.

Your material

“Your material” means information or material which You have transferred or made available to the Service or to Us on behalf of You to use the Service.

Any and all intellectual property rights, title and interest to Your material belongs to You (or a third party).

8. Warranties and disclaimers

Our rights and responsibilities

Although We do our best, we can not control everything in the Service.

The Service may contain software or works created by third parties. We have made sure that we have the right to use such third party material. We are not liable for any damage or loss caused by such third party material. We try Our best to keep the Service up and running. We can not, however, warrant that the Service is always available. Therefore We do not warrant that operation of the Service will be error-free or uninterrupted.

We do not make any other warranties regarding the Service either, unless we have otherwise expressly stated in these Terms.

We make no representations about any content generated by You, Us or any third party or other information made accessible through the Service, unless expressly provided for in these Terms.

Your rights and responsibilities

You warrant that any content You produce using the Service does not infringe the rights of third parties.

9. Limitation of liability

If through the actions of Us or You these Terms are breached, causing loss for You or Us, there is a limit on the compensation.

Each party’s maximum liability towards the other party is the monthly price of the Service You pay at the time of the contractual breach multiplied by 3.

Neither party shall be liable towards the other party for any indirect or consequential damage.

Neither party shall be liable for the destruction, loss or alteration of the other party’s data, nor for any damages and expenses incurred as a result, including expenses involved in the reconstitution of data.

These limitations of liability do not apply if the damage or loss is caused by a) the transfer, copying or use of the Service contrary to law or these Terms, b) wilful conduct or gross negligence.

10. Suspension

10.1. Maintenance

We develop the Service, and sometimes it is necessary to suspend the Service to deploy new features or to fix problems. We have the right to suspend the delivery of the Service for a reasonable duration if this is necessary to perform installation, change or maintenance work on the Service. We will notify You in case of such suspension and strive to minimize any inconvenience resulting from it. You will receive Our notifications regarding possible suspensions in the Service.

10.2. Compliance with laws

We may at Our sole discretion suspend the Service at any time if We are required to comply with any applicable law. You agree to comply with applicable legislation when using the service.

10.3. Violation

If You use the Service contradictory to these Terms, we shall have the right to suspend Your use of the Service.

If We can’t sort out the breach with You, we may terminate your license to use the Service (please see Section 11 below). You agree to use the Service in accordance with these Terms.

11. Term and termination

11.1 General

We have the right to terminate the subscription with immediate effect if You are in material breach of these Terms. The termination notice must be made in writing. We may reinstate the subscription and the user account at our discretion if the breach is corrected.

We may terminate the subscription using a termination period of 30 days.

Upon termination of Your subscription, either by You or Us, the Service will be available to You as described below in sections 11.2 and 11.3.

At termination of the subscription, You are responsible for ensuring that You save, copy or download Your material from the Service to Yourself. You may need to contact us in order to be able to download your material.

11.2 Subscription to the free version of the service

These Terms remain in force until the termination of the subscription. You may terminate the subscription at any time. The Service will be available to You until You or Us terminate your subscription. You may be unable save, copy or download Your material from the Service in this circumstance.

11.3 Subscription to the Premium Service

Our rights and responsibilities

Subscription to the premium service is in force until the end of the paid subscription term after which it renews automatically if the subscription is not cancelled.

If the payments can not be charged or are not otherwise completed, You will no longer have access to any premium features of the service.

Your rights and responsibilities

If You terminate Your subscription to the premium service, the Service will be available to You until the end of the running subscription period, which has been paid by You.

You can cancel the subscription to the premium service at any time, and premium service will be available to You until the end of the subscription period.

12. Miscellaneous

12.1. Assignment

Our rights and responsibilities

We may transfer or assign Your subscription to a company belonging to another company group of companies, or to a successor of Our relevant business operations in connection with a merger, business transfer or other corporate transaction.

Your rights and responsibilities

Your subscription is non-transferable. You may not assign or transfer the subscription or any rights or obligations to a third party.

12.2. Force majeure

Our rights and responsibilities

Sometimes bad things happen that we cannot affect in any way. This is why we are not liable for delay, damage or inadequate performance to the extent caused by a condition (for example, natural disaster, interruptions in general traffic, data communication or supply of electricity, import or export embargo, strike, lockout, boycott, war or insurrection) that was beyond Our reasonable control. We shall without delay inform You in writing of a force majeure event and the termination of the force majeure event.

Your rights and responsibilities

You will receive Our notification of a force majeure event and the termination of the force majeure event.

12.3. No waiver

If You or Us do not utilize the rights set out in these Terms, it does not mean that We or You should let the option go. Neither party’s failure to exercise any of its rights under the subscription shall constitute or be deemed a waiver or forfeiture of those rights or any other rights hereunder.

12.4. Severability

If any provision of these Terms is found unenforceable (for any reason), We shall replace that provision with a new one being as close to the replaced provision as legally possible, leaving the remainder of these Terms unaffected.

13. Governing law and Dispute resolution

We are an Australian company, so these Terms are governed and construed in accordance with the laws of Australia, excluding its choice of law provisions. This means that any rule in Australian law, which would lead to application of some other jurisdiction’s law, is not applied here.

Our preference is to settle any disputes in negotiation, and in arbitration if necessary. Therefore, You and Us agree to seek amicable resolution through negotiation to any dispute arising out of or in connection with these Terms.

If You and Us cannot reach a settlement through negotiation, the disputes shall be finally settled in arbitration in accordance with the State Laws of New South Wale, Australia, in English language.